Medical Records FAQ

The Oregon Revised Statutes (ORS 192.563) allows a fee to be charged for records reproduction.   As a courtesy to our patients, the first copy of your medical records is at no charge.

If there are multiple requests for the same medical record(s)/Date of Service, fees may be assessed at that time.

  • $10 for the first 10 pages
  • Pages 11-50 charges are $.50 per page
  • Pages 51+ charges are $.25 per page

Lake District Hospital, Lake Health Clinic and Lake Health Specialty Clinic Release of Information department can provide you with copies of your records in paper format.

There is an additional cost for radiology images on a CD after the first CD (Standard copy fees will apply subject to federal and state regulations).

Though Federal and State laws allow up to 30 days for processing, our goal is to have your medical records request completed as soon as possible. Once we have completed your request, if there is a fee, our team will either mail you an invoice, or call you to alert you that the records are ready.

If you are asking that your records are sent to a health care provider, it is often faster to ask the provider’s office to request that information be sent directly to them.

We can mail, fax or you may will call the records at your convenience. Please be sure to request how you would like to receive the records on the authorization form.

To reach the medical records department, please call the specific location noted below, during our regular business hours Monday-Friday, 8 a.m. – 4 p.m. PST.

Lake District Hospital
Release of Information
700 South J Street,
Lakeview, OR 97630
Tel: 541-947-2114 ext. 369 or 5120
Fax: 541-947-3359

Lake Health Clinic
Release of Information
700 South J Street,
Lakeview, OR 97630
Tel: 541-947-3366 Ext 172
Fax: 541-947-4404

Lake Health Specialty Clinic
Release of Information
700 South J Street,
Lakeview, OR 97630
Tel: 541-947-7313
Fax: 541-947-8109

Patient Complaints

Your experience at our health system is very important to us. If you have any complaints or concerns, please first discuss the problem with the caregivers involved in your care or the care of your family member.

If you need additional help with the matter, please call our Compliance/Risk Management office at 541-947-7298.

If you are unsatisfied with the response you receive from our Compliance/Risk management officer, please reach out to the following agencies to get additional help:

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