Medical Records FAQ

How much does it cost to get my records?

The Oregon Revised Statutes (ORS 192.563) allows a fee to be charged for records reproduction.   As a courtesy to our patients, the first copy of your medical records is at no charge.

If there are multiple requests for the same medical record(s)/Date of Service, fee’s may be assessed at that time.

  • $10 for the first 10 pages
  • Pages 11-50 charges are $.50 per page
  • Pages 51+ charges are $.25 per page

Lake District Hospital, Lake Health Clinic and Lake Specialty Release of Information department can provide you with copies of your records in paper format.

There is an additional cost for radiology images on a CD after the first CD  (Standard copy fees will apply subject to federal and state regulations).

How long will it take to get my records?

Though Federal and State laws allow up to 30 days for processing, our goal is to have your medical records request completed as soon as possible. Once we have completed your request, if there is a fee, our team will either mail you an invoice, or call you to alert you that the records are ready.

If you are asking that your records are sent to a health care provider, it is often faster to ask the provider’s office to request that information be sent directly to them.

How will I receive my records?

We can mail, fax or you may will call the records at your convenience.  Please be sure to request how you would like to receive the records on the authorization form.

How do I contact the release of information office regarding my request for questions or help?

To reach the medical records department, please call the specific location noted below, during our regular business hours Monday-Friday, 8 a.m. – 4 p.m. PST.

Lake District Hospital                              Lake Health Clinic                                 Lake Health Specialty Clinic

Release of Information                              Release of Information                            Release of Information

700 South J Street                                     700 South J Street                                   700 South J Street

Lakeview, OR 97630                                  Lakeview, OR 97630                                Lakeview, OR 97630

Tel: 541-947-2114 Ext 369 or 5120           Tel: 541-947-3366 Ext 172                      Tel: 541-947-7313

Fax: 541-947-3359                                    Fax: 541-947-4404                                  Fax: 541-947-8109

Patient Complaints

Your experience at our health system is very important to us. If you have any complaints or concerns, please first discuss the problem with the caregivers involved in your care or the care of your family member.

If you need additional help with the matter, please call our Compliance/Risk Management office at 541-947-7298.

If you are unsatisfied with the response you receive from our Compliance/Risk management officer, please reach out to the following agencies to get additional help:

Housing Information

Like all smaller communities, Lakeview has a limited amount of housing. However, our HR staff works tirelessly to find great places for our travelers and employees to live that meets their needs. Please contact the HR department at 541-947-2114 if you are having a difficult time finding a place to live and we will attempt to help.

Visit Our Lakeview Location

700 South J Street, Lakeview, OR 97630

(541) 947-2114

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