For Patients

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible. Please see our Disclosure Notice Regarding Patient Protections Against Surprise Billing.

Inspection of Public Records

Inspection of Public Record Policy

Request for Public Records

Under ORS 192.324 Lake Health District is required to furnish copies or inspection of public records; public body response; fees; and procedure for records requests. In order to facilitate public access to records in the District’s possession, and to avoid unnecessary expenditure of staff time, persons requesting access to public records for inspection or copying, or who submit written requests for copies of public records, shall specify the records requested with particularity, furnishing the dates, subject matter and such other detail as may be necessary to enable District personnel to readily locate the records sought. Public Records requests may be submitted in person or via us US Postal Service via the Public Records Request form to:

  • The Administrative offices via the Chief Executive Assistant, or
  • The Compliance office

The Public Records Request form is available here. Requestors can download the form, fill in the applicable information, and return the form email at:

Animals in the Facility

Animals in the Facility Policy – English

Animals in the Facility Policy – Spanish

Oregon Hospital Guide

In May 2015, OAHHS launched, a website that displays hospital data on a user-friendly platform. OrHospitalGuide is the new home of CMS data that tracks quality of care information for all of Oregon’s hospitals, which patients can use to learn about their local community hospital. The site is specifically designed to make complex information understandable and accessible to all Oregonians. This website will grow over time. Future plans for the site include posting patient utilization and hospital financial data, such as inpatient visits, emergency room visits, operating margins, and gross patient revenue.

To learn more, visit

Early Discussion and Resolution

Early Discussion and Resolution (EDR) is a voluntary process that creates a safe space for patients and their families to have an open conversation with health care facilities and/or providers when a patient unexpectedly experiences serious physical injury or death as a result of their medical care rather than their illness. EDR is a patient-centered approach to care after harm that gives health care facilities and providers a way to continue caring for patients and their families, to learn from undesired outcomes, and to prevent harm to patients in the future. Oregon’s Early Discussion and Resolution process became operational on July 1, 2014. Now, a patient, health care facility, or provider (if the event occurs outside of a health care facility) can file a notice of adverse health care incident with the Oregon Patient Safety Commission to initiate the Early Discussion and Resolution process.

To access Early Discussion & Resolution resources, call the Oregon Patient Safety Commission at (503) 928-6158 or visit them online at


Physician Orders for Life Sustaining Treatment, or POLST, provides a way for patients to have and document an important conversation with their provider about which treatment is wanted or not wanted when they can no longer speak for themselves. Click here to review additional information about POLST and to see an educational video created for patients and families.

Other Resources

If you have a concern regarding the quality of care provided to you or someone else, please consider contacting the healthcare organization first and ask to speak with their patient advocate and/or quality manager. The organization is responsible to address patient care complaints and grievances they receive.

To make a report to the state, call the Healthcare Regulation and Quality Improvement department of the Oregon Health Authority at (971) 673-0540.

If you are not able to resolve or diffuse the issue with the organization’s patient advocate and want to take further action you can also report your concern to the accrediting organization, there are three accreditation organizations for hospitals and healthcare:

Nurse Staffing Legislation

SB469 – Oregon Nurse Staffing Legislation: Implications for Patients & Families

To learn more click here:   Staffing Legislation

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